Frequently Asked Questions

We’re here to make your shopping experience simple and hassle free. Have a question that isn’t answered below? Reach out to us at homzeymart.support@gmail.com and we’ll be happy to help.

📦 When will my order be delivered?

Most orders are delivered within 2–6 business days. Delivery time may vary depending on your location and the product ordered.

💳 What payment options are available?

Currently, we offer Cash on Delivery (COD) on eligible orders across India.

We’re working on adding UPI, Credit/Debit Cards and other online payment options soon, so you’ll have even more convenient ways to shop with us.

🔍 How can I track my order?

Once your order has been shipped, we’ll share the tracking details with you so you can easily follow your order.

✅ Will I receive an order confirmation?

Yes. Once your order is successfully placed, you’ll receive an order confirmation on your registered email or phone number.

📦 Do you offer free shipping?

Yes, we offer free shipping on eligible orders across India. Any applicable shipping charges will be shown at checkout.

🔄 Can I return or exchange my order?

Yes, eligible products can be returned or exchanged according to our Return & Refund Policy. Please check the policy for product specific conditions.

❌ Can I cancel my order?

You can request cancellation before your order is processed or shipped. Please contact us as soon as possible with your order number.

🛍️ What if I receive a damaged, defective or incorrect product?

Please contact our support team as soon as possible with your order number and clear photos/videos of the product. We’ll review the issue and help you with the next steps.

📞 How can I contact Homzey Mart?

For any questions or order related assistance, contact us at homzeymart.support@gmail.com. Please include your order number whenever you’re contacting us about an existing order.