Shipping policy

Shipping Policy

At Homzey Mart, we work to get your order delivered safely and as quickly as possible.

🚚 Is Shipping Free?

Yes, we offer free shipping across India on eligible orders.
Any applicable shipping charges, if any, will be clearly shown at checkout.

📦 When Will I Receive My Order?

Orders are generally delivered within 3–8 business days after they are shipped.

Delivery time may vary depending on your location, product availability, courier service and other factors. Remote locations may take a little longer.

🔍 Can I Track My Order?

Yes. Once your order is shipped, you will receive your tracking/AWB details through your registered contact details.

You can use these details to track your order through our tracking page or the courier partner's tracking system.

📦 Why Was My Order Delivered in More Than One Package?

If you purchase multiple products, your items may occasionally be shipped separately.

This can happen when products are fulfilled from different locations or warehouses. You may therefore receive your items at different times, but don't worry your remaining items will continue to be delivered.

⚠️ What Happens If My Order Is Delayed, Stuck or Lost?

While we work with reliable shipping partners, delays can sometimes happen due to weather, operational issues, incorrect address details, courier delays or other circumstances beyond our control.

If your order appears to be significantly delayed or lost, please contact our support team with your order number. We will coordinate with the shipping partner and help resolve the issue as quickly as possible.

📍 What If My Package Shows “Delivered” But I Haven’t Received It?

Please contact us as soon as possible with your order number and delivery details. We will check the shipment status with the courier partner and assist you with the next steps.